SMOU provides grievance assistance, counselling and advice to both employers and employees. The degree in this grievance assistant varies and is subject to approval from the Executive Committee.

Approach in Grievances handling

SMOU believes that when companies prosper, employees benefit. Therefore SMOU advocates & emphasizes the importance of a harmonious industrial relationship where both parties take an interest in each others’ well being.

Benefits of SMOU Grievances Assistance

• A third party besides being objective creates a more “open” atmosphere.
• Any grievances can & should be resolved immediately encouraging a win – win result and a harmonious working environment.
• Improve employee morale. Motivated employees work better.

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