This privacy policy sets out how SMOU uses and protects any information that you give to SMOU when you use this website.

SMOU is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

SMOU may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1^st November 2010.

What we collect

We may collect the following information:

• name

• contact information including email address, contact number

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers and promotions

What we do with the information we gather

We require this information to understand your needs and to provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers, upcoming events or other information which we think you may find interesting using the email address which you have provided.

We may also use the information to customise the website according to your interests.

Comments Policy

We will respond to relevant comments to the best of our ability. Should you have queries about this site, do email the site administrators. Their contact information can be found in About Us. This site does not capture personal information about visitors unless you choose to provide such information to us. The owners and administrators of this site will not share your personal information with other entities, except where such entities have been authorised to carry out specific services. We use the personal information you give us as a research tool to develop the content of this site and our related network of websites. We may use the information to provide you with details of our upcoming events or promotions and for this reason, each screen that asks for data give you the opportunity to opt out of receiving such details of our upcoming events or promotions. If you provide us with feedback using the site's web feedback form, you will be asked for your name, e-mail address and information, which will enable us to contact you. We will use that information to respond to your feedback.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access, disclosure, loss, misuse or alteration of information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Access to personally identifiable information is only provided to authorised administrators via a restricted password.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps to analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about webpage traffic and to improve our website in order to tailor it to customers' needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest, whose data protection and privacy practices may differ from ours. However, once you have used these links to leave our site, you should note that we do not have any control over these other sites. We shall not be responsible for the content and privacy practices of these other sites and we encourage you to consult the privacy notices of these sites.

Trade Marks

The trade marks, names, logos and service marks (collectively 'trade marks') displayed on this website belong to the SMOU. Nothing contained on this website should be construed as granting any license or right to use any trade mark without the prior written permission of the SMOU

Public Forums and User Submissions

The SMOU is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the SMOU. The SMOU reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

• defame, abuse, harass, threaten or otherwise violate the rights of other users or any third parties;

• publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

• post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the SMOU's and/or a third party's computer system and/or network;

• violate any copyright, trade mark, other applicable laws or intellectual property rights of the SMOU or any other third party;

• submit contents containing marketing or promotional material which is intended to solicit business.

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby fully indemnify the SMOU against any loss, liability, damage or expense of whatever nature which the SMOU or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.